The MTA’s response to my complaint about the subway car window ads

I received a response from the MTA regarding my complaint about the new ads covering subway car windows. Way to totally miss the point of my letter, mr. customer service rep…

This is in response to your recent e-mail to MTA New York City Transit regarding the advertising on our trains.

Please be aware that CBS Outdoor handles the advertising space in our subway system.  You may contact CBS Outdoor at (212) 297-6400 with regard to your complaint.  Their address is 405 Lexington Avenue, New York, New York 10174.

We hope that this information has been helpful and thank you for taking the time to contact us.

It seems the customer service rep thinks I’m complaining about the content of the ads, for which contacting CBS Outdoor would be the correct course of action. However, I was clearly complaining about the placement of the ads, something that I’m strongly inclined to believe the MTA / NYCT had to approve before CBS Outdoor could implement.  I’ll have to write to them AGAIN…

3 Responses to “The MTA’s response to my complaint about the subway car window ads”

  1. So, when is the MTA going to be hit with those layoffs? I think they need to remove dead-weight like this guy who seemed to have jumped the gun before reading the content of the complaint.

  2. […] The Railfan Window Blog writing posts, one at a time « The MTA’s response to my complaint about the subway car window ads […]

  3. […] #1: The MTA sends me a ridiculous response to my complaint […]

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